77joa Privacy Policy

1. Introduction

77joa ("we", "us", "the platform") is committed to protecting and respecting the privacy of every individual who accesses or uses the services available at https://77joa.app. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed. Please read this policy carefully to understand our approach to and practices regarding your personal data and how we treat it.

By accessing and using the 77joa platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree to any part of this policy, you should not use the platform. This policy applies to all players, visitors and users of 77joa regardless of their location within Bangladesh.

2. Information We Collect

77joa collects personal information through three primary channels: information you provide directly when registering or using the platform, information generated automatically through your use of our services, and information received from third-party payment and identity-verification providers. The specific categories are as follows:

Information You Provide Directly

• Registration data: full name, date of birth, mobile number, email address, residential address (including district and division within Bangladesh), and chosen username.
• Identity verification documents: national identity card, passport, or other government-issued photo identification submitted in connection with KYC requirements.
• Payment information: registered mobile financial service account numbers (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals.
• Communications: messages, complaints or support requests you send to 77joa via email or on-platform chat, and responses we provide to you.

Information Collected Automatically

• Technical data: IP address, device type, operating system, browser type, screen resolution, and mobile network provider. This information is used to optimise the platform for the devices most commonly used by 77joa's Bangladesh player base.
• Usage data: pages visited, session duration, features accessed, games played, bet amounts, win/loss outcomes, and betting patterns. This data is used for account management, responsible gaming monitoring, and platform improvement.
• Cookie data: session cookies, persistent cookies and similar tracking technologies as described in the Cookies section of this policy.

Information from Third Parties

• Payment verification data received from mobile financial service providers (bKash, Nagad, Rocket) to confirm transaction authenticity and prevent fraud.
• Identity verification data from KYC service providers used to confirm player age (21+) and identity in accordance with our responsible gaming obligations.
• Fraud and risk screening data from third-party providers used to identify unusual account behaviour or suspicious financial patterns.

3. How We Use Your Information

77joa processes your personal data only for the purposes for which it was collected or for compatible purposes that you would reasonably expect given the context in which the data was provided. The primary purposes for which we use your data are:

• Account creation, maintenance and management: processing your registration, verifying your identity, managing your account settings, and maintaining your transaction history.
• Payment processing: facilitating deposits and withdrawals through your chosen Bangladesh payment method, reconciling transactions, and investigating disputed payments.
• Responsible gaming compliance: monitoring betting behaviour and account activity to identify indicators of problem gambling, to enforce deposit limits and self-exclusion requests, and to comply with age verification (21+) requirements.
• Customer support: responding to your queries, complaints and account-related requests, and maintaining records of communications to ensure consistency and service quality.
• Fraud prevention and security: detecting, investigating and preventing fraudulent transactions, account abuse, money laundering, and other prohibited conduct. This includes sharing data with relevant authorities where legally required.
• Platform improvement and analytics: analysing aggregated, anonymised usage data to improve game loading speeds, payment flow reliability, and overall platform experience for Bangladesh players.

4. Legal Basis for Processing

77joa processes your personal data on the following legal bases:

• Contractual necessity: processing required to deliver the services you have requested when creating your 77joa account and accepting the Terms and Conditions, including account management, payment processing and game access.
• Legitimate interests: processing carried out in 77joa's legitimate interest to protect the platform from fraud, ensure fair play, improve platform performance, and operate a safe and sustainable online gaming service.
• Legal obligation: processing necessary for 77joa to comply with applicable legal requirements, including anti-money laundering obligations, age verification requirements and any lawful requests from competent authorities.
• Consent: where you have given explicit consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

77joa does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data in the following limited circumstances:

• Service providers and processors: third-party companies engaged by 77joa to process payments (bKash, Nagad, Rocket, Upay), verify identities (KYC providers), detect fraud, or provide technical infrastructure. These providers are contractually bound to process data only on 77joa's instructions and to maintain appropriate security standards.
• Game providers: where necessary to deliver live dealer or RNG game content, relevant session and account identifiers may be shared with licensed game providers (for example Evolution Gaming, Pragmatic Play, Spribe, Ezugi). These providers receive only the minimum data required to operate the game session.
• Legal and regulatory authorities: where 77joa is required by applicable law, court order, or lawful government request to disclose personal data. In such cases 77joa will disclose only the minimum information required to satisfy the legal obligation.
• Business transfers: in the event of a merger, acquisition or sale of all or substantially all of 77joa's assets, personal data held by 77joa may be transferred to the successor entity. Affected users will be notified in advance of any such transfer and any material change to data processing.

In all cases where data is shared with third parties, 77joa takes reasonable steps to ensure that those parties maintain appropriate technical and organisational security measures and process data only for the purposes for which it was shared.

6. Payment Data and KYC

77joa takes the security of financial data with the utmost seriousness. Payment details — including your bKash, Nagad, Rocket or Upay account number — are stored in encrypted form and accessed only by authorised personnel for the purpose of processing deposits, withdrawals and resolving payment disputes. Full payment credentials are never stored in plain text on 77joa systems.

KYC documents (identity cards, passport scans) are stored securely and retained only for as long as required by our legal obligations, responsible gaming requirements and the active status of your account. Documents submitted for KYC are used solely for identity and age verification and are not shared with any party beyond those directly involved in the verification process.

7. Cookies and Tracking Technologies

77joa uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and protect against fraudulent activity. The cookies we use fall into the following categories:

• Essential cookies: required for the platform to function correctly. These include session cookies that maintain your login state, security tokens, and cookies that remember your language preference. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: anonymised data about how players navigate the 77joa platform — which pages are visited most, how long sessions last, which features are used — helps us improve platform performance and the overall experience for Bangladesh players.
• Security cookies: used to detect and prevent fraudulent account access, unusual login patterns, and suspicious transaction behaviour. These operate silently in the background and are essential to the safety of all player accounts on 77joa.

Most browsers allow you to manage cookie settings through their preferences menu. However, disabling essential cookies may prevent you from logging in or using core platform features. 77joa does not currently use third-party advertising cookies or cross-site tracking cookies.

8. Data Retention

77joa retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting and responsible gaming obligations. For active accounts, we retain all registration, transaction and communication data for the duration of the account. For closed or suspended accounts, data is retained for a minimum period required by applicable law, typically five years from the date of account closure, to satisfy anti-money laundering record-keeping obligations and to handle any disputes or legal claims that may arise after closure.

When data is no longer required for any of the above purposes and no legal obligation requires its retention, 77joa will securely delete or anonymise it. Players may request confirmation of what data 77joa holds about them and, where there is no ongoing legal obligation to retain it, may request its deletion by contacting [email protected].

9. Your Privacy Rights

As a player on 77joa, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Privacy Rights Request":

• Right of access: you may request a copy of the personal data 77joa holds about you, together with information about how it is used and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure: subject to overriding legal retention obligations, you may request deletion of personal data we hold about you. Requests will be evaluated on a case-by-case basis and fulfilled where no legal obligation requires continued retention.
• Right to restriction: you may request that 77joa restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed or where you contest the legal basis for processing.
• Right to object: where 77joa processes your data on the basis of legitimate interests, you have the right to object to that processing. 77joa will cease processing unless it can demonstrate compelling legitimate grounds that override your interests or the processing is necessary for legal claims.

77joa will respond to all verifiable privacy rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further 30 days, and you will be notified of the extension and the reason for it.

10. Security Measures

77joa implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include: SSL/TLS encryption for all data in transit between your device and 77joa servers; AES-256 encryption for sensitive data at rest, including payment details and identity documents; role-based access controls restricting internal data access to personnel with a demonstrated business need; regular security audits and penetration testing of platform infrastructure; and real-time fraud monitoring systems operating 24 hours a day, 7 days a week Bangladesh Standard Time.

While 77joa takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security against all possible threats. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, 77joa will notify affected players without undue delay and will take immediate steps to contain and remediate the incident.

11. Players Under 21

77joa's services are strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on 77joa, please contact [email protected] immediately.

12. Changes to This Privacy Policy

77joa may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When we make material changes — meaning changes that significantly affect how we collect, use or share your personal data — we will post the revised policy on this page with an updated effective date and provide notice via the platform or, where your contact details are current, by email or SMS to your registered mobile number.

We encourage you to review this Privacy Policy periodically to stay informed about how 77joa protects your information. Your continued use of the platform following the posting of a revised policy constitutes acceptance of the updated terms.

13. Contact and Privacy Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how 77joa has handled your personal data, please contact our support team. We aim to respond to all privacy-related queries within 2 business days (Bangladesh Standard Time, UTC+6).

Email (plain text only): [email protected]